"We've become so obsessed with running to and fro. The 2020 silver lining for me was that I slowed down and had more time."
“COVID was a shock for everyone. I tried to follow rules that were ordered and I know a lot of people are furious. I think some are too excessive, judging from what other countries have done. I did reduce my B&B’s business because people were afraid. I adjusted it so guests have a private bathroom and they don’t have to share with anyone. That reduced the number of guests I can host, but it was good for me because it slowed me down. I realized, ‘Oh, I can enjoy fewer guests and talk to them a little more.’
Usually by the end of December, I am so tired. Statistics show that most innkeepers don't last five years. The biggest issue is burnout. During the summer when it’s busy here in Raton, you work and save to get you through the winter, which is slower. If you make some profit above that, so be it. I knew I wouldn't get rich. That isn’t why I picked this. It's the passion of being with people. I think that's a calling for me, hospitality.
The COVID and all the unrest across the nation, and around the world, all happened at once. I don't think it was accidental. I think God is shaking us up to turn to him. I think a lot of people in this country have been asleep and taken all of our wealth for granted. And we've become so obsessed with running to and fro.
The 2020 silver lining for me was that I slowed down and had more time. I always take time to read, but I put off writing to people and calling people that I need to be in touch with. I don't nurture relationships like I should. So, even though it wasn’t physical, it was by phone, by text, by writing cards. People get a card from me, and they're like, ‘Wow.’ People are amazed that you have time to write a card. So that's been good."
-- Barbara, Hearts Desire B&B (October 2020).